Your customer’s online journey is only part of the story

 For years we’ve been hearing about the promise of customer experience management, the notion that you can understand your customer at a highly detailed level and serve them the content, products, services and even ads that matter (or at least make sense) to them. Today’s marketing software is bringing that idea closer to reality. But […]

Crunch Report | Amazon Buys Souq

 Amazon buys Souq, the “Amazon of the Middle East,” Apple acquires Workflow, Instagram blurs sensitive photos and adds two-factor authorization while Facebook rolls out mention alerts and reaction emoji and the latest list of Mac exploits from WikiLeaks. All this on Crunch Report. Read More

Amazon delays its entry into Southeast Asia

 Amazon has postponed its much-anticipated entry into Southeast Asia. The company initially planned to launch local e-commerce services in Singapore during the first quarter of this year, as we reported in November, but two sources with knowledge of the plans told TechCrunch that the schedule has slipped to “later this year”. Amazon did not respond to multiple […]